IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
True Builders Inc. ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, and physical project address. Payment information when you enter into a service agreement or make a payment. Opt-in records and timestamps for all communication channels (SMS, email, etc.).
Non-Personal Information: IP address, browser type, device information. Website usage patterns and analytics. Cookies and similar technologies.
Customer Communication: Records of inquiries, service requests, and project plans. Consultation and appointment details. Service history and client feedback.
How We Use Your Information
We use collected data for:
Providing and improving our construction and remodeling services.
Processing payments for services rendered and managing project billing.
Communicating with you about your inquiries, appointments, project milestones, and promotions.
Enhancing website functionality and user experience.
Ensuring security and fraud prevention.
Maintaining records of your communication preferences and consent.
SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, project updates, and customer support.
Verbal Opt-in: True Builders Inc. will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent." They will also be informed that their information will not be shared with third parties.
Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP". You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed within 24 hours.
Message Frequency & Content: Message frequency varies based on your interactions with our business and the status of your project. Messages will be directly related to the services you have requested. We do not send promotional content without specific consent.
Help & Support: Reply "HELP" for assistance. Customer support is available during regular business hours.
Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers: Third-party vendors who assist in our operations (e.g., payment processing, project management software). SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive. All service providers are contractually obligated to maintain confidentiality and security.
Legal Compliance: If required by law, legal process, or to protect our rights. In response to valid law enforcement requests or court orders.
Business Transfers: In case of mergers, acquisitions, or sale of assets. In such cases, your data remains protected under the terms of this policy.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Data Security
We implement and maintain reasonable security measures to protect your personal information, including encryption, secure access controls, regular security assessments, and employee training. Despite these measures, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember your preferences, and improve website functionality. You may control cookies through your browser settings.
Your Rights & Choices
You have the right to access, update, or delete your personal information, opt-out of marketing communications, and withdraw consent at any time. To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. This privacy policy applies only to information collected by True Builders Inc.
Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date.
By using our website and services, you consent to this Privacy Policy.